Conflict Resolution + Consensus Building

Entry-level: Identify conflict resolution and consensus building processes and tools and when they should be used to support management outcomes. Recognize when there may be conflicts, and work to address or know when to contact a supervisor for awareness.

Full Performance: Plan, convene, and participate in conflict resolution and consensus building processes with multiple parties, including pre-process work (such as situational assessments) and post-process outcomes (such as documented agreements). When appropriate, work with facilitation professionals and a variety of tools to develop and support these processes.

Expert: Lead sessions with multiple parties that have conflicting or competing interests, productively work through their differences and build consensus. Help parties identify shared interests and find innovative solutions to problems. Identify the need for additional tools such as mediation or arbitration when consensus cannot be reached.