Customer Service
SORP · April 23, 2026
Entry-level: Effectively communicate with and respond to requests from visitors, partners, user groups, and members of the public, focusing on creating great customer experiences.
Full Performance: Identify different customer segments and their needs for information, resources, and support. Communicate with customers in a timely manner with accurate and reliable information related to their needs.
Expert: Provide guidance and recommendations within your organization on customer service policies, practices, and resources. Train people in how to effectively communicate with visitors, partners, user groups, and members of the public.